The first brand that comes to mind when a person considers a category is the most prominent brand in that person’s mind. It means that that brand has achieved the top of mind awareness (TOMA).
Generally, top-of-mind awareness (TOMA) is a measurable metric. It is described as the percentage of interviewees who, without being asked, mention a particular brand or product first when provided with all the ads they recollect seeing in a particular product category.
What brand comes to your mind whenever you think of shoes? Whatever that brand is, they’re lucky! It means they achieve what you call “Top of Mind Awareness,” which we will tackle in this blog today.
Whether you want to raise your business brand awareness or simply want to know more about Top of Mind Awareness, this blog is for you! We’ll tackle everything about this mind-blowing topic, so you’ll know how you can apply this to boost your business growth. Keep reading!
What is Top of Mind Awareness (TOMA)?
Top-of-mind awareness (TOMA) is vital to market analysis. It measures how highly regarded a brand is in consumers’ minds. But how does that work?
The top-of-mind awareness (TOMA) is the condition in which a brand first and foremost comes to mind when customers consider a specific market, item, or sector.
For example, you asked me what brand comes to mind whenever I think of shoes, and I answered, “Nike.” In that case, Nike has achieved the top of mind awareness since it’s the first brand that comes to my mind.
Top-of-mind awareness indicates that your brand or business is most well-liked within a certain industry. However, not all consumers will associate a particular brand with it.
It’s important to note that consumers sometimes choose the company or product they hate or that has lately been the subject of controversy as their initial thought. Therefore, there may be bad connotations with TOMA.
But, when you think of it on different sides, brands typically benefit greatly from being “top of mind.”
Top of Mind Awareness (TOMA) Importance
Why does top-of-mind awareness important anyway? Being at the top of the mind is indeed special, but when it comes to a brand, it’s a big deal.
The ultimate goal of brand recognition and brand building is top-of-mind awareness (TOMA). You can refer to someone as your customer when you are the first brand they consider when purchasing a new product.
Therefore, top-of-mind awareness may be viewed as a type of cyclical win. People will think of you first, which increases the likelihood that they will buy your items and think of you first the next time, and so on.
Awareness at the forefront of one’s consciousness is crucial for several reasons, notably the following:
- You’ll gradually edge out the competitors
- People will trust you
- You’ll attract loyal customers
Eight Benefits of Top of Mind Awareness (TOMA)
1. Effective Marketing
Of course, when people are more familiar with your brand, your marketing and advertising efforts automatically become more persuasive. Since they know your brand, they will listen to your advertising. It keeps people informed, urging them to become interested, and the more interest, the more sales.
2. Brand Awareness
People are more likely to be pulled to a brand to spend money on the more they know it. Generally, when people spend money on your brand, product, or service, it becomes a trend, attracting much more customers.
3. Easy Industry Expansion
A company’s expansion in the same industry and consumer attraction become more manageable for one having industry roots. For instance, Nike can introduce a new line of sportswear more easily because it already has a large consumer base eager to test it out.
4. Competitive Advantage
With increased visibility and consumer recognition, top-of-mind awareness (TOMA) gives brands an advantage over other companies in their sector. Profits could rise as a result of this, as well as market share.
5. High Brand Equity
The worth of a brand in the market is referred to as brand equity. Brands with high top-of-mind awareness (TOMA) have stronger brand equity, which boosts consumer loyalty and fosters better interactions with consumers.
6. Increased Revenue
Having the first brand that comes to consumers’ minds when they think of a product and being the first choice in everything contributes to increasing sales. Of course, the more people buy your product or service, the more revenue you have.
7. Easy Marketing and PR
If you are well-known worldwide, your marketing staff won’t need to spend as much time describing who you are and what you do. That implies you can be more imaginative, leading to more memorable campaigns.
With that, you can cut back on marketing and advertising expenses or, at the very least, diversify into markets and strategies different from those used by your rivals. Similarly, if you’re already well-known, your PR campaigns could attract a more receptive media audience because publications will be more eager to cover your news.
8. Customer Retention
When your brand is at the top of the minds of consumers, they will be more likely to choose your brand when they need similar products, boosting customer retention.
Metrics Used to Measure the Top of Mind Awareness (TOMA)
Typically, market research surveys are used to measure the top of mind awareness. Yet, numerous metrics are available from SEO tools, media monitoring software, and google analytics.
Brand recall is the term used to describe how easily and quickly a consumer can recall the brand when given a choice. Customers are typically interviewed or surveyed to determine how well-informed they are about various brands available on the market.
Brand recall is a combination of aided and unaided recall.
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1. Aided Recall – In aided recall, the interviewer asks what brand the consumer is familiar with while providing a cue (such as a logo, slogan, mark, or name list).
2. Unaided Recall – In the unaided recall, the interviewer doesn’t direct the customer to mention the brand. Instead, they ask questions about a particular niche to determine which brand automatically comes to mind when the customer is asked about it.
The percentage to which your brand is recognized first is your top-of-mind awareness (TOMA) score. If your company is mentioned, you can enquire more and find out what others remember about it. It could identify characteristics, strategies, or events likely to raise awareness.
If your brand is not mentioned, you will have to put in considerably more effort to raise your brand’s top-of-mind awareness (TOMA).
Social listening mostly determines how many people mention a specific brand on social platforms. It examines the proportion of time a brand spends in social media interactions or mentions related to a given category, item, or industry.
Net Promotor Score
Net Promoter Score is a benchmarking metric that measures consumer satisfaction and brand experience. Businesses conduct a one-question survey with their customers to determine whether they would recommend the company, its products, or its services to their friends, relatives, or acquaintances.
Share of search is a metric comparing a brand’s visibility in local searches to its competing firms. Knowing how many consumers evaluate a brand before others is a powerful statistic.
- Branded search volume
- Social media reach
- Paid media reach
- Social media followers
- Direct traffic
- Brand mentions
Factors Affecting Top of Mind Awareness (TOMA)
It’s quite intriguing to think why a customer would choose one name over any other on the market. Indeed, there must be some elements that go into this impact.
Understanding these factors better may help businesses find ways to raise their brand awareness and perhaps even attain top-of-mind awareness.
Here are some of the factors that impact the top of mind awareness (TOMA).
1. Social Media Presence
The top-of-mind awareness (TOMA) score of your business can be affected by social media presence. You are more likely to recall a brand name if it frequently appears on your newsfeed.
A consistent presence on social media can work great for your brand awareness efforts, given how frequently people use social media. Building a solid connection with consumers through social media is essential since it helps foster greater brand loyalty.
Aside from that, many businesses nowadays also offer customer service on social media, enabling them to communicate with their customers regularly. This successfully affects one’s awareness.
2. Market Penetration
Market penetration is the percentage of a brand’s customers in the industry. It’s widely accepted that businesses with the biggest market shares also have the highest levels of top-of-mind awareness (TOMA).
These are businesses with a sizable customer base that have surpassed their rivals. They also have loyal consumers along with an established brand name.
Since consumers have generally had more interaction with these brands, they are likely to come up first in a conversation about the relevant industry.
Advertising’s main objective is to make an impression. A strong advertisement can help your brand stick in your customers’ minds. It is a great method for spreading brand awareness and getting your product in front of more people.
In discoverability, marketing teams make it simple for buyers to find their brand or product. It depends on how simple it is for a customer to find you.
When consumers run into issues, they typically search on Google. You are more discoverable if your website’s brand appears in the search results list.
As a result, you no longer have to approach clients; they can now find you. Customers are more likely to remember your brand if they use your product or content frequently or if they refer to it frequently.
5. Physical Presence
Another technique to enhance top-of-mind awareness (TOMA) is through physical impression. Brands that are easily accessible are more likely to stick in your memory.
Generally, people are more conscious of products they have directly interacted with. So, having a physical presence can provide your product an edge over competitors.
How to Increase the Top of Mind Awareness (TOMA)?
Brands may increase and keep their presence in consumers’ minds in various ways. Contrary to common assumptions, you don’t need to be a unique brand to get your clients’ attention.
You can do it by constantly putting money into a few different initiatives. Here’s how:
1. Make Your Brand Visible
You can use various methods to increase your clients’ visibility. Generally, you can achieve this with content marketing, SEO, and social media marketing by producing relevant and beneficial content.
You can also make your brand visible by using the following:
- Investing in SEO
- Creating content for your customer’s benefit
- Increasing social media presence
2. Ensure an Exceptional Customer Experience
People are more likely to remember your brand with a positive experience. The best part is that there are countless methods to produce amazing experiences.
Some stores satisfy customers with their extremely lenient return policy. On the other hand, some impress clients with redeemable gifts through their online shop.
Offering everything from industry-leading technical support to first-rate customer service could help you stand out. If you take the right steps, customers might even promote your business.
3. Diversify Your Ad Spend
One aspect that affects top-of-mind awareness (TOMA) is advertising. In increasing conversions, your digital advertisement should focus on the consumer.
Yet for your advertisements to be effective, they must also persuade those not already interested in your brand to think of it.
Apply TOMA to Your Business!
There can be no doubt about the value of the top of mind awareness (TOMA). Therefore, despite being the market leader, you still need a brand awareness strategy to stay at the top of consumers’ minds.
As listed above, there are many ways to increase the top-of-mind awareness (TOMA) of your brand, so you just have to be careful in picking one. Consider every factor to discover what’s best for your business.
Did you like this article? If you did, and you’re interested in learning more about the top of mind awareness (TOMA) or anything that could boost your business brand awareness. You can do so by reading my previous blogs below.