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There’s nothing quite like being your own boss and making the rules for yourself, right? We live in fast-paced societies where it is getting hard to achieve all of the things that we want.
I know how hard it is to work a regular 9-to-5 job, try to catch up with friends, and still have some time for my SEO hobby and travels.
I certainly couldn’t keep up with managing my 9 blogs if I didn’t have my freelancers helping me with content creation.
Freelance marketplaces and online websites for freelancing are changing the way that we are earning money and managing our times (both as a business owner and a full-time freelancer).
There are many freelancer platforms like Freeeup, Upwork, and Fiverr. I use all of them for different needs and have probably more $20k over the years in many services.
On Fiverr, I have spent $3997 on 86 completed tasks, so you know I’m qualified to write this review.
Today, I’ll show you the pros and cons of Fiverr.
Also, I’m going to review Fiverr from the customer and freelancer perspective, that way you can have a better understanding of this freelance platform.
So without further ado, let’s dive right in.
What is Fiverr?
Fiverr is an online marketplace for freelance services that was founded back in 2010 by Micha Kaufman and Shai Wininger.
The idea of the platform was giving the opportunity to people to both offer and buy different types of digital services.
A two-sided website where people can make money and can hire freelance workers for help with their businesses from a vast pool of high-quality professionals.
Some of the services that are offered there are writing, graphic design, video editing, translating, programming, and others.
These are some of the most used categories, but in fact, there are more than 200 categories on Fiverr with more than 830.000 freelancers offering their services.
Freelancer Levels on Fiverr
The freelancers are categorized into three different levels according to their skillsets, and with that entrepreneurs can find exactly what they are looking for both in terms of rates and skills.
The sellers’ levels are based on the delivery time of the work, customer satisfaction, and the quality of the work.
The Fiverr levels are as follows:
- Level 1 Seller—can be reached after 60 days of signing up, if the seller worked on a minimum of ten gigs and the clients are highly satisfied with their work.
- Level 2 Seller—can be reached after 120 days of signing up, if the seller worked on a minimum of fifty gigs and the clients are highly satisfied with their work, along with on-time delivery.
- Top-Rated Seller—the most top-notch freelancers on the platform. These types of sellers are reliable, have been on Fiverr for more than 180 days, and have successfully worked on more than 100 gigs earning more than $20.000. In addition to this, the buyers were satisfied and got their projects on time.
Outside of these levels are the New Sellers who are just starting out and may be inexperienced in the category they are working in.
What’s even better for entrepreneurs, they can visit the sellers’ profiles and transparently look at their profiles, samples of work and reviews from previous of their collaborators making the decision easier. The prices start from $5, hence the name Fiverr. A service that is being offered is called a “Gig”.
How does it work?
Freelancers make their profiles where they write the type of services that they offer along with samples of their work. The hirers are merely searching for those freelancers that would best suit their needs whether it’s about blog writing, logo design, hiring a virtual assistant, or something else.
The extremely user-friendly interface makes it very simple to find and hire a freelancer, and getting in touch with them is also not complicated. If you are wondering how Fiverr works, then let me explain.
- Signing up – if you want to be a freelancer or hire freelancers on Fiverr, you have to be a registered member. The sign up process is completely free and fairly easy.
- Confirming your account—after signing up, you will be sent a confirmation e-mail on which you will finish the whole registration process.
- Buyers—can go on to browsing the homepage and look into all the categories. They can also use the search option to find a gig that they would be interested in. Here, it’s important for buyers to carefully look through the profile of the seller and check the reviews and work samples.
- Checkout—once a buyer has made up his mind about which gig they want to purchase, they need to pay for it. The processing fee is $2 on purchases up to and including $40, and 5% on those above that price.
- Sellers—from the side of the sellers, the story is simple as well. Once a buyer purchases their gig, sellers get to keep 80% of each one of them and get to work. As an example, if a gig is sold for $10, the seller gets paid $8 or 80% of that purchase. This amount will be delivered once the work is done, and with time, sellers can build their ratings and increase their rates.
Best features and benefits
I am aware that Fiverr has its faults and it has its shortcomings.
Freelancers are mostly the group of people that are less satisfied because the review system imposed by Fiverr can sometimes be harsh for some people’ standards.
However, it is also a place where you can find lots of opportunities and fruitful collaborations no matter if you are a seller or a buyer on the platform.
That being said, I will try to capture the best features and benefits for everybody included in the Fiverr platform.
Potential for long term collaborations
I am aware that the philosophy behind the Fiverr is simple: to receive a quotation from the buyer, deliver the agreed service in the agreed time, get paid, and finish the collaboration.
And then, moving on to the next one. This is how most people perceive the Fiverr marketplace.
But from personal experience, I have found this to not be always necessarily true.
Sometimes, when certain clients see that you are reliable and do a great job, they are open to building a long-term relationship with you.
This way, both sides win. The seller works for a client that is sure will pay, and the buyer is working with a freelancer that already proved his or her worth in terms of high-quality services.
This is one of the most often overlooked benefits of Fiverr in my opinion. Building networks of trusted collaborations can be very rewarding for both sides.
Many categories to suit your needs
There are 12 main categories that are further divided into sub-categories where products and services are offered on the platform.
Everything from things like writing and translation, music and audio, virtual assisting, graphics and design, to online marketing, SEO, video and animation, advertising, etc, is available on Fiverr.
This is good for buyers because they can dig into all these categories and sub-categories and find exactly what they are looking for. On the other side, it is also good for the sellers because they can specialize in one sub-category and become very good, or choose more of them.
The starting price is $5 as I previously mentioned, but some enhanced services or high-quality work can be priced much higher than that.
If you are in need of a service and you need it as soon as possible, Fiverr has thought of you too.
When you are buying a gig, it is possible to check the “Extra fast delivery” option which allows you to order the service within 24 hours of the purchase.
This way, you can get things done a lot faster, but you would have to pay higher prices sometimes.
Ideal environment for freelancers
A lot of the people that are in the freelance business have been joining the Fiverr family due to the low charging fees and the great environment.
There is no need for any technical background, and even if you are just starting with freelancing your skills will be valued at Fiverr.
Now, those freelancers that are transparent, hard-working, and creative can earn a lot of money through the platform.
And compared to other freelancing platforms, here you let the buyers search for you, not the other way around.
This means more exposure, and you can be sure that buyers will reach out to you. You can download the Fiverr app that is available both in Android and iOS, and you can be accessible everywhere you go or submit work. The apps are easy to use and have a user-friendly interface.
I recently started listing some services there and it took 10 min to get my PR gig up
Transparency in the workplace
From the side of the buyers, this is quite an important advantage. If you are looking to hire a freelancer from Fiverr, you will have all the data you need to make an informed decision.
You can visit the profile of the seller and you can see their ratings, the feedback from the previous sellers that used their services, how many gigs have they finished, how many bad experiences were there, etc.
This way, you can know exactly what kind of freelancer you might collaborate with, and your decision can be reached quite easily.
Fiverr Security and Support
If you want to hire a freelancer from Fiverr, your personal information will be protected from everybody that you may hire.
The sellers will know basic information that makes it clear to them who they will be potentially collaborating with. The same applies to the sellers’ personal information. All the parties have their info protected!
This also applies to the financial payments that take place on the platform. Whatever method you choose to pay through, Fiverr takes care of keeping your financial data extremely safe.
This way, you’ll be sure that nobody will compromise your personal info. You can choose to do payments via credit cards, electronic payments like Paypal, or other.
Also, when it comes to communicating with potential collaborators, you can be sure that your communication will remain private only among you and the other party.
When it comes to accidents where freelancers can’t deliver the work that they promised they would for whatever reason, you have options to get your money back.
If a seller doesn’t respond for 24 hours, you can cancel the order and you will get a refund on your money. In case you get the work, but it is not as agreed or low-quality, you can contact the Resolution Center where you will be assisted. You can also try working things out through the Customer Support Center.
Fiverrs’ pricing starts from $5, as we previously mentioned. However, registering and constructing a profile is completely free.
What is also free is posting requests to hire different sellers. The expenses come when you decide to purchase a gig.
And this pricing is very reasonable; you can find different prices for different levels of freelancers’ expertise. You will notice the price of every gig and it will be in your preferred currency to make it even easier on you.
For instance, searching for a writer for a blog post can be anywhere from $10 to $200.
Once you went through the categories and found a gig that you’re interested in purchasing, you pay the money upfront for the order.
That money is held in escrow and won’t be released until the freelancer delivered the work. If there is a problem of any type with the work, the Customer Service is quite decent and they will help solve any conflict that may happen.
The only slightly negative thing, is the short period of time that you have to act once the freelancer delivers the work.
You will have three days for digital services or fourteen days for shipped products to be able to decline the service. After that, the money is released into the sellers’ account automatically.
Fiverr is a place filled with extremely creative individuals that have a fresh and innovative perspective on things.
You can literally find services and products that will blow your mind. Sometimes, giving creative freedom to freelancers can leave you speechless when you see the results.
This can be extremely helpful when it comes to people that have good ideas, but not exact ones. With help from individuals that have colorful minds, you can get the best products and services out there.
Among other things, you can:
- Hire a professional dating profile writer to fix your Tinder account
- Hire someone to make a custom puzzle for you
- Hire counselors for relationship or job-related advice
- Hire someone to research your family tree
- Hire someone to design a unique t-shirt for you
- Hire a Fantasy Football expert
- Hire a person to draw a portrait of you
- Hire a person to tutor you on anything
- Hire a person to write an SEO article
These are just some of the cool, refreshing things that you can find on Fiverr. It’s the perfect place for people to sell any product or service. It surely is a fun and creative marketplace where you can get professional help, gifts for your loved ones, advice, designs, and whatnot.
Fiverr is also a place from which you can buy physical products. There are many things, but some of them include handcrafted products, gift cards, prototypes of products, paintings, and much more.
Fiverr announced the third-quarter results from 2019, and they showed strong growth in revenue of 42%. The growth of active buyers is increasing for the third consecutive quarter, and the spending per buyer is also increasing.
According to the CEO of Fiverr, Micha Kaufman, they are quite content to see yet another quarter infused with amazing performance, rapid growth, and increased profitability. “Recent strategic initiatives that highlight our multiple growth levers continue to focus on enhancing our value proposition to both buyers and sellers globally while simultaneously growing our addressable market,” she stated.
If we dive into the numbers themselves,
- The revenue in the third quarter of 2019 was $27.9 million with an increase of 42% from the same quarter in the previous year
- The active buyers increased from 2 million to 2.3 million with a 16% increase year over year
- The spend-per-buyer increased from $141 to $163 with an increase of 15% year over year
Fiverr Pro (my favorite)
In 2017, Fiverr released the Fiverr Pro program which is a premium channel where the best of the best professionals can be found.
Fiverr Pro is available on the same platform, but the freelancers that are in this program have a “PRO” badge that can be seen on their profile. With that badge, they are distinguished as the best freelancers on the platform.
Via this program, freelancers are sure that their services are paid for properly, while the buyers get reassurance that the service that they need will be done with the highest level of professionalism. According to Fiverr, only 1% of all applicants actually earn their Pro badge after going through a detailed application process and vetting.
The reason why this is relevant is simple- credibility. Once the freelancers have the Fiverr Pro badge, the platform basically guarantees that the buyers will be getting the highest quality of services.
I really like Fiverr Pro because of the vetting.
The biggest advantages while using Fiverr Pro are:
- Getting top quality services from professionals that are reliable and reputable
- Win-win for both sides; high-quality service for the buyer, fair price for the seller
- Fiverr Pro customer service is top-notch, always resolving the issues between collaborators
- Only select candidates can get the badge, that’s how you know the best of the best
If there is a disadvantage, it would be the higher price compared to the prices on the simple Fiverr platform. Sometimes you can get lucky and find a very high-quality service on Fiverr for a cheaper price, but if you want to be sure that you get a great outcome with as few revisions as possible, Fiverr Pro is the better choice.
The freelancers that try to become Pro go through a long process of vetting and proving their professionalism.
The platform personally checks all the applications. The candidates go through technical vetting, and two rounds of professional vetting.
Two category managers from different categories will vet the freelancer to make sure that they are reliable and honest about their level of know-how.
Candidates may be asked for portfolio, references, education, degrees, years of experience, certificates, etc. Once a candidate is in, they are encouraged to put the 3-tier pricing package, but with prices that they see fit.
Also, there is an option for buyers to buy in bulk. For example, you can offer a price for one article, two, three, four, or five. A buyer can choose to pay for five articles at once.
Another great thing is that sellers can create Custom Offers for gigs that are beyond the offered prices. A person can go up to $10.000 in Custom Offers for bigger projects.
7 Alternatives to Fiverr
While Fiverr is great for quick/cheap tasks, sometimes you might be looking for something more long term or higher quality.
Other outsourcing sites you can try are:
- Hire local people, college students or interns.
You should absolutely give Fiverr a try, it’s a great value for the price.
Worst comes to worse, you try a few services and are set back ~$20.
I use Fiverr for many of the tasks I that one can outsource when running a blog such as writing, logo design, infographics and more. This helps me be more productive.
If you found this review helpful and decided to sign up, you can use the newly hired Fiverr freelancers to outsource the following tasks:
- How to set up your ecommerce business from scratch
- How to increase your Alexa rank
- How to get more views on YouTube, SEO tricks
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