It comes as no surprise that Google is one of the fastest growing companies today. This is since people all over the world use at least one Google product per day on average. As with all service providers, mishaps and problems of Google product acquisition and usage are not uncommon.
However, Google has been criticized for not being customer-friendly, what with them not being as responsive to troubleshooting problems and customer concerns sent to them through email or phone.
In a nutshell, Google is hard to contact because they host around 100 billion searches per month and the amount of customer service requests they get is overwhelming.
However, the simplest explanation to why Google does not offer such services and makes it difficult for consumers and users remains a big mystery. It is not merely a simple problem; note that issues and problems of free websites such as Google cannot automatically be solved at such a large scale receiving of customer service representative requests from consumers who click on their site.
In addition, these websites get their revenue mostly from business owners who engage in advertising agreements with them. As such, these are the customers who more of their time than the other uses.
These business owners enable Google to advertise their product or business, and each time a user clicks on their ad on Google, their stocks’ value gets higher and sometimes skyrockets fastly. These owners need a better and efficient way to present their problems to Google; that is why they are most likely the persons who need to contact Google for product problems.
Contacting Google is not an issue for free users but more for those engaging in business with them. They should give merit to these people more than what is needed.
Here’s how to contact Google, and consequently its subordinate help forums for AdSense and Adwords (also called Google Ads in some countries).
Google’s Phone Number
Google has their own telephone number you can contact anytime: 1-855-836-1987.
Upon pickup, an automated teller sends you through a series of menus. Pay close attention to each instruction as cooperation and patience would be needed to sift through these pre-prepared recordings.
Unless you have a serious issue with, say, an Android phone, you would most like be requested by a recorded voice to visit a specific webpage to help you resolve your issue.
Contacting Google for Google Drive Support
Surprisingly, Google Drive is the only app product which the company allows direct contact with its support. This is since cloud drive and files issues are serious problems that need much care. Just imagine losing a spreadsheet which contains all your invoices or employee paygrade saved in the Google cloud.
From support.google.com webpage,
- Click on the icon of Google Drive.
- On the following webpage, click on the “Contact Us” found on the upper righthand corner of the page.
- From the dropdown menu, keeping in mind that clauses such as “Missing or deleted files” would allow for direct contact (other options will not redirect you).
- Once you find the next menu, choose the way you want Google to reach you. Choose between a callback, chat request, or email.
Now you wait for Google to call, chat, or email you.
Contacting Google for Adsense Support
As a preliminary, before contacting Google through Adsense, you can first check if your Google product issue has been solved in the articles made by Google’s pool of troubleshooting writers here https://support.google.com/adsense/
If you still have not been able to find your fix in those articles, community forums are also available here https://support.google.com/adsense/community/
However, to actually contact Google through Adsense, you have to reach them through their sales department.
You have to place yourself as someone who is doing a startup agreement with Google Ads and expecting to get answers fast. The only problem is that this method requires that you be an agency managing a website which has at least 3 million page views per day or website owner having 300,000 page views per day.
Contacting Google Support for Adwords (or Google Ads)
Google can also be reached through their Google Adwords (in some countries, Google Ads) support team.
If you are a typical business owner trying to catch Google, you can still possibly get some technical support, although it is very unlikely. The most efficient way to do this is to send a support message through Google.com. Follow these simple instructions
- Visit the webpage support.google.com
- Scroll down the menus and clauses to expand the dropdown menu to show the Business section
- Click on either AdWords (or Google Ads) or Google My Business
- In the upper righthand corner of the page, click “fix” or “contact”
- Choose the option that best fits your current problem of troubleshooting issue (Note that many options are a literal dead end; thus they will not lead you to an actual contact form)
- Click the return arrow (an arrow pointing towards the left) and choose one option that will end up in a contact form or a contact us link.
- You should be able to see a form asking for your personal contact details and other information about your current problem.
- Fill out the form quickly, and patiently wait for a reply back.
Notice, in this case, that specifically choosing “Google My Business” is the more practical choice to get a callback or a simple reply. This is since Google provides no actual support channel asking about the regular and typical troubleshooting issues.
A pro tip to remember is that if you choose the option “advertise my business” or “advertise with Google,” you are most likely to receive a response from the specialized support team depending on your preferred contact medium.
Connecting to Google through AdWords’ Phone Number
Google Adwords in the United States can be reached through the AdWords Telephone Number: 1-866-2GOOGLE (1-866-246-6453).
This number, however, is not the Google Ads telephone number for those outside the U.S. since each country has its own AdWords subordinate which has a local counterpart.
Do not believe just any list on the internet for your local Google Ads telephone number as most of them might be bogus, or even be a sham. Find the Google Ads contact for your country here https://support.google.com/google-ads/gethelp. Also, this page is where you can check if you can contact Google through email.
Nevertheless, when you advertise on Google, you are much more likely to receive support and directly speak with an actual customer service representative.
Just like Facebook’s revenue, most of the profits of Google come from top-up advertisers who put their webpages at the preliminary page of google search results. Usually, when you see the word “Ad” next to your search results in Google, you should immediately assume that it is a business that pays Google to place them before your searches.
Google is willing to speak with businesses who wish to spend more money on advertising through them. Other requests for contact that are considered by Google as issues needing support from a human customer service representative is Google My Business (as previously discussed in this article) and Google’s review websites.
They use these webpages to introduce business officials and owners to their products for advertising; thus, Google offers customer service to owners who want to improve their own business listings and reach.
In this method, you must be prepared to be sales-talked by representatives from Google since they are trained to sell you Adwords.
Keep in mind that when talking to these representatives and you inquire about Search Engine Optimization (SEO), or placing your business on Google’s “free section,” you will most likely not get any specific advice.
The Google support team will most likely redirect you to support documents and articles which speak of the best practices to consider. Lastly, they would avoid questions about difficulties and issues with your website and showing up on Google for free.
As such, this only goes to show that the best way to get an actual solution and response is through an SEO consultant. It just means finding a person with prior experience in getting businesses to show up on the Google search results.
A Final Note
If you are reading this, you probably have had difficulties with one or two Google products and are expecting a quick response. Keep in mind that in contacting Google, we need to get ourselves ready and out of the resentment that we feel.
Google itself is already hard to contact, and we should not let the opportunity to speak with a customer representative come to a waste.
We must bear in mind to be both polite and concise. Imagine yourself being the calmest in speaking to a customer service representative or writing to Google (and waiting for a reply back).
Instead of making things complicated, keep your words to a minimum and cover everything in as little words as possible. As consumers, we are expected to talk ourselves through product use problems with good manners and quick responses.
Related: Here’s how to contact Instagram.